Refund policy

At TaurusMonk, we want you to be completely satisfied with your purchase. If you’re not fully happy with your products, we offer an easy and hassle-free return and exchange process, subject to the following terms and conditions:

RETURN & EXCHANGE

We accept Return & Exchange under the following conditions:

  1. Damaged or Defective Items: If you receive a product that is damaged or has a manufacturing defect, we will offer a full return and exchange.
  2. Incorrect Product: If the product you receive is not the one you ordered (e.g., wrong size, color, or design), we will arrange for an exchange or return.
  3. Fit or Style Issues: If the product doesn't fit as expected or you're unhappy with the style, we accept exchanges for a different size or style of the same value. We encourage you to refer to our size guide before placing an order to ensure the best fit.

RETURN CONDITIONS

  • We offer return if the product is either Damaged/Defective or you received Incorrect Product. 
  • The product must be in unused, unworn, and unwashed condition.
  • All original tags, labels, and packaging must be intact.
  • The return request must be made within 3 Days of receiving your order.

EXCHANGE POLICY

If your purchase meets any of our Return & Exchange criteria, you can request an exchange for a different size, color, or design of the same value. Exchanges are subject to product availability.

HOW TO RETURN OR EXCHANGE

  1. Initiate Your Return: To start the return or exchange process, simply log into your account and go to the "My Orders" section. Select the order you’d like to return or exchange and choose from the available reasons for the return within 3 days of receiving your order.
  2. Arrange Pickup: Once your return or exchange request is approved, we will arrange a reverse pickup for the item at no additional cost to you. Please ensure the product is securely packed in its original packaging, with all tags and labels intact, and ready for pickup.
  3. Inspection & Approval: After the returned item is collected and received by us, it will be inspected to ensure it meets our return conditions. If the item is in its original condition, we will proceed with your exchange or refund as per your request.
  4. Exchange or Refund: If your exchange is approved, we'll ship your replacement item as soon as possible. If you’ve requested a refund, the amount will be credited to your original payment method within 5-7 business days.

REFUND POLICY

If you prefer a refund instead of an exchange, we will issue a refund to your original payment method once the return is approved. Refunds will be processed within 5-7 business days after we receive the returned item.

Please note:

  • Shipping fees are non-refundable unless the return is due to a product defect or our mistake.
  • Refunds will only be processed for returns that meet our return conditions.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, we do not accept returns or exchanges on used or worn items (unless defective or damaged upon arrival). This includes products that have been washed, worn, or altered in any way.

FINAL SALE ITEMS

Items marked as final sale are not eligible for return or exchange.